Zoom Contact Center vs RingCentral Contact Center (2026)

Zoom Contact Center starts at $69/agent/mo, with the outbound dialer on Premium ($99). RingCentral Contact Center starts at $65/user.

Side-by-side

	Zoom Contact Center	RingCentral Contact Center
What it is	Omnichannel cloud contact center; Premium and Elite add an outbound dialer, email and social channels.	Business phone (RingEX) and contact center with outbound dialing.
Published price	Essentials from $69/agent/mo	Contact center from $65/user; RingEX from $20/user
Pricing status	Published by vendor (newsroom)	Published on vendor site
Pricing details	Essentials: from $69/mo Premium (adds outbound dialer, email, social): from $99/mo Elite (adds Expert Assist, QM, WFM): from $149/mo	RingEX $20 / $25 / $35 per user/mo annual ($30 / $35 / $45 monthly) Contact center starting at $65/user
Checked on	Nov 1, 2026	Nov 1, 2026
Source	Zoom Contact Center pricing (news.zoom.com/new-cx-enhancements-and-pricing-plans)	RingCentral Contact Center pricing (www.ringcentral.com/pricing/business-phone)

Which should you choose?

Bottom line: Zoom Contact Center starts at $69/agent/mo, with the outbound dialer on Premium ($99). RingCentral Contact Center starts at $65/user.
Before you sign, get both vendors' current rate cards for your real volume. Per-minute, number and add-on fees usually decide the total.
Not sure? Compare all tools in Dialers, or see the Zoom Contact Center alternatives and RingCentral Contact Center alternatives.

Frequently asked questions

Is Zoom Contact Center cheaper than RingCentral Contact Center?

Zoom Contact Center: Essentials from $69/agent/mo. RingCentral Contact Center: Contact center from $65/user; RingEX from $20/user. Zoom Contact Center starts at $69/agent/mo, with the outbound dialer on Premium ($99). RingCentral Contact Center starts at $65/user.

What's the main difference between Zoom Contact Center and RingCentral Contact Center?