Zoom Contact Center vs Talkdesk (2026)

Zoom Contact Center starts at $69/agent/mo (Premium $99, Elite $149). Talkdesk starts at $85/user/mo.

Side-by-side

	Zoom Contact Center	Talkdesk
What it is	Omnichannel cloud contact center; Premium and Elite add an outbound dialer, email and social channels.	Cloud contact center with AI automation and outbound dialing.
Published price	Essentials from $69/agent/mo	From $85/user/mo
Pricing status	Published by vendor (newsroom)	Published on vendor site
Pricing details	Essentials: from $69/mo Premium (adds outbound dialer, email, social): from $99/mo Elite (adds Expert Assist, QM, WFM): from $149/mo	$85, $105, $165 and $225 per user/month editions Express package: 25 licenses + $100 credit for businesses under 50 employees
Checked on	Nov 1, 2026	Nov 1, 2026
Source	Zoom Contact Center pricing (news.zoom.com/new-cx-enhancements-and-pricing-plans)	Talkdesk pricing (www.talkdesk.com/pricing)

Which should you choose?

Bottom line: Zoom Contact Center starts at $69/agent/mo (Premium $99, Elite $149). Talkdesk starts at $85/user/mo.
Before you sign, get both vendors' current rate cards for your real volume. Per-minute, number and add-on fees usually decide the total.
Not sure? Compare all tools in Dialers, or see the Zoom Contact Center alternatives and Talkdesk alternatives.

Frequently asked questions

Is Zoom Contact Center cheaper than Talkdesk?

Zoom Contact Center: Essentials from $69/agent/mo. Talkdesk: From $85/user/mo. Zoom Contact Center starts at $69/agent/mo (Premium $99, Elite $149). Talkdesk starts at $85/user/mo.

What's the main difference between Zoom Contact Center and Talkdesk?