Genesys Cloud vs NICE CXone (2026)

Genesys Cloud lists plans from $75/user/mo (annual). NICE CXone lists suites from $110/agent/mo.

Side-by-side

	Genesys Cloud	NICE CXone
What it is	Enterprise AI contact center platform with outbound campaigns.	Enterprise CX platform (CXone Mpower) with outbound engagement and omnichannel suites.
Published price	From $75/user/mo (annual)	From $110/agent/mo (Omnichannel suite)
Pricing status	Published on vendor site	Published on vendor site
Pricing details	Genesys Cloud CX 1: $75/user/mo billed annually CX 2: $115; CX 3: $155; CX 4: $240 (per user/mo, annual)	Omnichannel Suite $110/agent/mo Essential $135; Core $169; Complete $209 Ultimate $249/agent/mo or $0.25/session
Checked on	Nov 1, 2026	Nov 1, 2026
Source	Genesys Cloud pricing (www.genesys.com/pricing)	NICE CXone pricing (www.nice.com/pricing)

Which should you choose?

Bottom line: Genesys Cloud lists plans from $75/user/mo (annual). NICE CXone lists suites from $110/agent/mo.
Before you sign, get both vendors' current rate cards for your real volume. Per-minute, number and add-on fees usually decide the total.
Not sure? Compare all tools in Dialers, or see the Genesys Cloud alternatives and NICE CXone alternatives.

Frequently asked questions

Is Genesys Cloud cheaper than NICE CXone?

Genesys Cloud: From $75/user/mo (annual). NICE CXone: From $110/agent/mo (Omnichannel suite). Genesys Cloud lists plans from $75/user/mo (annual). NICE CXone lists suites from $110/agent/mo.

What's the main difference between Genesys Cloud and NICE CXone?