Avaya Infinity vs Genesys Cloud (2026)

Avaya Infinity is quote-only. Genesys Cloud starts at $75/user/mo billed annually.

Side-by-side

	Avaya Infinity	Genesys Cloud
What it is	Enterprise contact center platform (cloud, hybrid or on-premise) with AI-driven proactive outbound campaigns.	Enterprise AI contact center platform with outbound campaigns.
Published price	Quote only	From $75/user/mo (annual)
Pricing status	Quote only	Published on vendor site
Pricing details	No public pricing	Genesys Cloud CX 1: $75/user/mo billed annually CX 2: $115; CX 3: $155; CX 4: $240 (per user/mo, annual)
Checked on	Nov 1, 2026	Nov 1, 2026
Source	Avaya Infinity pricing (www.avaya.com/en/products/experience-platform)	Genesys Cloud pricing (www.genesys.com/pricing)

Which should you choose?

Bottom line: Avaya Infinity is quote-only. Genesys Cloud starts at $75/user/mo billed annually.
Before you sign, get both vendors' current rate cards for your real volume. Per-minute, number and add-on fees usually decide the total.
Not sure? Compare all tools in Dialers, or see the Avaya Infinity alternatives and Genesys Cloud alternatives.

Frequently asked questions

Is Avaya Infinity cheaper than Genesys Cloud?

Avaya Infinity: Quote only. Genesys Cloud: From $75/user/mo (annual). Avaya Infinity is quote-only. Genesys Cloud starts at $75/user/mo billed annually.

What's the main difference between Avaya Infinity and Genesys Cloud?