Call cap: what it means in pay per call
Call cap: A limit on how many calls a buyer will accept, per hour, day, week or month, or in total concurrent calls.
How it works in pay per call
Buyers set caps to match their agent capacity and budget. When a buyer hits a cap, your routing should send calls to the next buyer rather than dropping them.
Track caps per buyer and per campaign, and set concurrency caps so calls aren't routed to a buyer with no free agents.
Example
Example: a buyer accepts 100 calls a day, 15 an hour and 5 concurrent. Your platform stops routing to that buyer when any limit is hit and fails over to the next buyer in the ring tree.
Frequently asked questions
What is Call cap?
A limit on how many calls a buyer will accept, per hour, day, week or month, or in total concurrent calls.
Can you give an example of Call cap?
Example: a buyer accepts 100 calls a day, 15 an hour and 5 concurrent. Your platform stops routing to that buyer when any limit is hit and fails over to the next buyer in the ring tree.