Amazon Connect vs Five9 (2026)

Amazon Connect is pay-per-use ($0.038/voice min + telephony, no seats). Five9 is quote-only.

Side-by-side

	Amazon Connect	Five9
What it is	AWS pay-as-you-go cloud contact center with outbound campaigns (predictive, progressive and agentless dialing).	Enterprise cloud contact center with predictive, progressive, power and preview dialing plus AI agents.
Published price	$0.038/voice min + telephony	Quote only
Pricing status	Published on vendor site	Quote only
Pricing details	Voice: $0.038 per minute (standard telephony rates apply) Outbound campaigns and telephony are billed separately per the AWS pricing page No seat licenses; pay per use	Site offers 'get a quote' / talk to sales; no public price page
Checked on	Nov 1, 2026	Nov 1, 2026
Source	Amazon Connect pricing (aws.amazon.com/connect/pricing)	Five9 pricing (www.five9.com)

Which should you choose?

Bottom line: Amazon Connect is pay-per-use ($0.038/voice min + telephony, no seats). Five9 is quote-only.
Before you sign, get both vendors' current rate cards for your real volume. Per-minute, number and add-on fees usually decide the total.
Not sure? Compare all tools in Dialers, or see the Amazon Connect alternatives and Five9 alternatives.

Frequently asked questions

Is Amazon Connect cheaper than Five9?

Amazon Connect: $0.038/voice min + telephony. Five9: Quote only. Amazon Connect is pay-per-use ($0.038/voice min + telephony, no seats). Five9 is quote-only.

What's the main difference between Amazon Connect and Five9?